Now Accepting Octopus Payments! ・ FREE HK shipping for orders over HK$600
We currently ship to Hong Kong, Macau, Taiwan, Japan, South Korea, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Australia, Canada and the United Kingdom.
Deliveries outside of Hong Kong and Macau may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you may be required to obtain a license or pay additional taxes, duties or fees. Ambrosia shall not accept any liability in either cases.
Orders are usually processed within 1-2 working days from Mondays to Fridays, excluding public holidays. Once the order is dispatched, an email with tracking details will be sent to your email.
Orders are usually processed within 1-2 working days from Mondays to Fridays, excluding public holidays. After dispatch, you can track the shipping status of your order via the Shipping Notification.
All Hong Kong & Macau orders will be shipped by S.F. Express, while other orders will be shipped by EMS.
A Shipping Notification with tracking link will be sent to your email address once your order is dispatched.
Yes. Please select the desired S.F. Store Location or EF Locker Code after clicking CHECKOUT. Or you may simply input the desired S.F. Store Location or EF Locker Code and its respective address as the Shipping Address.
Orders over HK$600 ・FREE Shipping
Orders under HK$600・HK$30 flat rate fee
Orders over HK$1,000・FREE Shipping
Orders under HK$1,000・HK$40 flat rate fee
Shipping fee will be calculated based on weight at checkout.
For details of HK S.F. Store locations, please click here.
For details of HK S.F. Locker locations, please click here.
We currently only accept exchanges on damaged items. No exchanges or refunds will be made to any used or opened items, man-made damages or minor appearance damages. We are also unable to accept returns or issue refunds on the basis of adverse skin reactions to any of the products. It is the sole responsibility of the customer to understand their skin sensitivities prior to purchasing any product. We therefore always recommend doing a patch test and wait for at least 24 hours for compatibility prior to using any new products. Ambrosia reserves the right, at its sole discretion, to determine if an exchange claim is valid. All sales are final and no refunds will be made under any circumstances.
To exchange an item, please send us an email at firstname.lastname@example.org with your name, item name, order number and photo proof of damaged item within 7 days of our delivery notification. Our representative will be in touch as soon as possible to provide return specifics. Upon inspection of the item, and should the exchange claim deemed valid, a replacement will be delivered free of charge within 7 working days. Minor appearance damages will not be accepted for exchange.
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