Where do you ship to?
We currently ship to Hong Kong, Macau, Taiwan, Japan, South Korea, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Australia, Canada and the United Kingdom.
Will I be charged any import tax or duties?
Deliveries outside of Hong Kong and Macau may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you may be required to obtain a license or pay additional taxes, duties or fees. Ambrosia shall not accept any liability in either cases.
When will the products be shipped?
Orders are usually processed within 1-2 working days from Mondays to Fridays, excluding public holidays. Once the order is dispatched, an email with tracking details will be sent to your email.
How soon can I expect my order?
Orders are usually processed within 1-2 working days from Mondays to Fridays, excluding public holidays. After dispatch, you can track the shipping status of your order via the Shipping Notification.
How will the products be shipped?
All Hong Kong & Macau orders will be shipped by S.F. Express, while other orders will be shipped by EMS.
How can I track my order?
A Shipping Notification with tracking link will be sent to your email address once your order is dispatched.
Do you ship to S.F. Stores or EF Locker?
Yes. Please select the desired S.F. Store Location or EF Locker Code after clicking CHECKOUT. Or you may simply input the desired S.F. Store Location or EF Locker Code and its respective address as the Shipping Address.
What are the shipping rates?
Hong KongOrders over HK$600 ・FREE Shipping
Orders under HK$600・HK$30 flat rate fee
Macau
Orders over HK$1,000・FREE Shipping
Orders under HK$1,000・HK$40 flat rate fee
Other Countries
Shipping fee will be calculated based on weight at checkout.
For details of HK S.F. Store locations, please click here.
For details of HK S.F. Locker locations, please click here.
Do you accept returns, refunds or exchanges?
We currently only accept exchanges on damaged items. No exchanges or refunds will be made to any used or opened items, man-made damages or minor appearance damages. We are also unable to accept returns or issue refunds on the basis of adverse skin reactions to any of the products. It is the sole responsibility of the customer to understand their skin sensitivities prior to purchasing any product. We therefore always recommend doing a patch test and wait for at least 24 hours for compatibility prior to using any new products. Ambrosia reserves the right, at its sole discretion, to determine if an exchange claim is valid. All sales are final and no refunds will be made under any circumstances.
How do I exchange damaged items?
To exchange an item, please send us an email at info@ambrosiaskin.com with your name, item name, order number and photo proof of damaged item within 7 days of our delivery notification. Our representative will be in touch as soon as possible to provide return specifics. Upon inspection of the item, and should the exchange claim deemed valid, a replacement will be delivered free of charge within 7 working days. Minor appearance damages will not be accepted for exchange.
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